Payments
For our website we have chosen the most reliable payment system: Mollie Payments. This way you can quickly and efficiently complete your order and you have many payment options such as Bancontact/Mister Cash, KBC Online, Belfius Direct, IDeal, Sofort, PayPal and Credit Card. Secure payment guaranteed!
Shipping
We always make every effort to process your order as quickly as possible. We will dispatch your order within 1 to 3 working days, depending on the hour you place your order. Please note that no orders are processed during closing periods. If you order in a discount period, during trade show promotions or other promotional days, delivery times may increase.
For all our shipments, we work with partners: GLS Logistics and BPost.
Shipping costs
Belgium
From 99 euro FREE shipping
Shipping costs are 7.95 euro ex. 21% VAT.
Netherlands
From 149 euro FREE shipping
Shipping costs 12.95 euro ex. 21% VAT.
Other EU
Do you live in another country within the EU? You can request your shipping rate at info@monai.be.
Peak Season!
Peak Season covers the period with the most commercial promotions linked to Black Friday, Cyber Monday, Christmas, New Year, ... These promotions lead to exponential volumes of parcels worldwide. This has a direct impact on parcel handling at all courier companies including GLS and B-Post.
However, the high season officially starts for us on Thursday 10 November and ends on 25 December. We ask you to take this into account and inform you that delivery times may increase. You will always receive an automatic e-mail as soon as we have handed your parcel over to the courier service, either GLS or B-Post. Using their track number, you can track the status of your parcel at any time.
Return forms
To return, please use these forms
